HAM Process here at ITSX Assure

Hardware Data Audit Service

  • Service Integration governance model
  • Ensure data model standards are being met

Service Scope: All IT Equipment


Hardware Asset Lifecycle Management

  • Adds, changes and removals for all hardware
  • Record, track, manage and audit assets
  • CI and asset record creations and updates
  • Manage other suppliers data for update in CMDB to ensure data model standards
  • ISO 19770-1 best practice

Data Integrity Service

  • CMDB CI / Data Quality Review 
  • Asset lifecycle tracking
  • Other suppliers data review and input
  • Exception reporting 



Policy And Process Enforcement

IT Hardware Asset Management Policy

  • Reporting breaches of policy
  • Accurate asset tracking in CMDB
  • Action updates to policy & processes
  • Process Validation and improvement
  • Service integration governance model

Reporting Service

  • Hardware maintenance expiration -
    minimum 6 months before expiry
  • Asset reporting against attributes 
  • Exception reporting
  • Reporting & KPI Schedule



Delivery Method

We provide an offsite UK based service with an offshore India based service.

Our experts are embedded into your team providing a blended delivery. This means a 100% delivered service and an 80% delivered service with upskilling of your team, reducing to 20% ITSX delivery over time.

Duration of activities 

  • 1/3/5 days per week 
  • 1/3/6/12 month services
  • Flexible resource pool, drawn down over period
  • Defined project

Charging Model 

  • Day Rate 
  • Outcome based project 
  • Partial managed service 
  • Full managed service 
  • Direct purchase / government framework 
  • Via a software reseller  

Tooling we can work with

  • Manual data collection 
  • Existing tool (Flexera, ServiceNow, Snow, other tools) 
  • Deploy new permanent or temporary tool




Our Leadership
& Expertise


  • ITAM Expert project manager
  • Embedded temporary team manager
  • Staff & resource management 
  • Embedded or remote team consultants (Contractors SIFA level 2-6)
  • Employees of ITSX